general

Our company works to promote accessibility with the support of MetOS licensees and the accessibility of the service.

We see customers with disabilities as customers with equal rights, who are entitled to benefit from full accessibility to the chain’s branches and the company’s services.
We operate in accordance with the provisions of the Law on Equal Opportunities for People with Disabilities, and accordingly the chain stores are gradually becoming accessible, as defined in the accessibility regulations

This part of the website aims to inform you how you can benefit from the company’s accessibility arrangements. Our goal is to enable every customer with or without a disability an equal and accessible service

The accessibility coordinator in the company

For inquiries about accessibility and suggestions for improvement, you can contact the accessibility coordinator at the company: 04-8852099

Website accessibility

An accessible website is a website that allows people with disabilities and older people to surf with the same level of efficiency and enjoyment as surfers.
About 20 to 25 percent of the population encounters difficulties using the Internet and may benefit from more accessible Internet content, according to a study conducted in 2003 by the Microsoft company.

Our company believes in and works to equalize opportunities in the Internet space for those with various disabilities and/or who use assistive technologies to use a computer and consider them entitled to enjoy full access to the company’s services. .

Manual

This website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments), 2013.
The site complies with the recommendations of the Israeli standard (TI 5568) for content accessibility on the Internet at level AA and the recommendations of the WCAG2.0 document by the W3C organization. Also, adapted for display in common browsers and for use on the cell phone.

Strict accessibility adjustments have been made on this website, which include, among other things, semantic and informative implementation for assistive technologies, determining navigation and operation with a keyboard only according to the recommendations of the International Web Standards Organization (W3C),
Color adjustments as well as adding auxiliary labels and instructions in the forms for the benefit of all surfers.

To get the best browsing experience with screen reader software, we recommend using the latest NVDA software.
It should be noted that despite our efforts to make all the pages on the site accessible, the attached documents such as (PDF, Word, Excel) and video files are still in the stages of being accessible and we are working to complete this.
For your convenience, here are some instructions for operating the accessibility features on the website:

Change contrast
You can change the contrast of the colors on the site by clicking on the component marked with the wheelchair symbol, by opening the component with the keyboard shortcut ALT+L, or by pressing Tab.

Shortcuts:
Contrast 1 On/Off = ALT+H
Contrast 2 On/Off = ALT+J
Contrast 3 On/Off = ALT+K

Resize
You can change the size of the fonts on the site by clicking on the component marked with the wheelchair symbol, by opening the component with the keyboard shortcut ALT+L, or by pressing Tab.

Shortcuts:
Increase font size = ALT+O
Decrease font = ALT+U
Reset = ALT+R

Keyboard navigation

You can navigate between the areas using the menus. You can also move from menu to menu using the TAB key. To navigate back, press the SHIFT + TAB key combination.
Submenus can be opened by using the arrows. When pressing the TAB for the first time, you can select the option “Skip to content” in order to skip the menu area.

Areas with limited access:

Animated areas on the Hebrew home page as well as the gallery view do not include a visual indication of keyboard navigation.
If you have found a component or page that is not accessible on the site, or if you have encountered a problem browsing the site, we will be happy if you contact us with a link to the place and we will make sure to fix it as soon as possible.
You can contact us by any of the contact methods, as shown below.

Ways of contact

We will be happy to receive requests for information and/or suggestions for improvement, in order to improve the service
To the customer in any of the following ways of communication:
By phone: 04-8852099