introduction
• Welcome to the tahany.co.il website (hereinafter: “the website”).
• What is stated in these regulations in the female language is for convenience only and the regulations refer to members of both genders equally.
• The purchase through the website is subject to the conditions detailed in these regulations. You are requested to read these regulations in full and carefully.
• The mere purchase of the product on the website will constitute a declaration by the customer that he has read the instructions of this regulation, understood them and agreed to them.
• Business days are weekdays, Sunday through Thursday, and do not include Friday, Saturday, holiday eves and holidays.

general
1. The site is used as a virtual store for the sale of fashion products and is owned by the company.
2. For any question and/or clarification and/or inquiry, you can contact the company’s customer service directly
3. These regulations are the legal basis for bookings and browsing the website and it is the only one that regulates the relationship between the company and the user browsing the website and/or ordering through the website.
4. Anyone who makes an order and/or purchase through the website declares that upon performing the action she read these regulations, that she agrees to all the provisions and conditions of these regulations, and that she or anyone on her behalf will not have any claim and/or demand and/or claim against The site and/or the company and/or the management of the site and/or the company and/or any of its directors and/or employees, in all matters relating to the provisions and conditions of these regulations.
5. The company reserves the right to change the regulations from time to time at its sole discretion and without the need to give notice and/or advance notice.
6. The prices of the products include VAT according to the law.
7. The company’s computer records only, regarding the actions carried out through the website, will be prima facie evidence of the correctness of the actions.
8. The images of the products displayed on the website are for illustration purposes only and do not obligate the website administration at all. It is also agreed and clarified that the company will try to do its best to present its customers with pictures that are as accurate as possible.
9. The company does not undertake to keep stock of all the models whose photos appear on the website.
10. The company does its best to ensure that the information presented on the website is the most complete and accurate information, but it will be clarified that, in good faith, inaccuracies or errors may appear in it and the company will not bear any responsibility arising from or related to them.
11. All prices on the website appear on the products and are quoted in new shekels. The prices include VAT, if it is applicable by law, and do not include shipping fees.
12. The site management may update the prices of the products on the site and the shipping rates from time to time and without the need for prior notice. The valid price in relation to the order placed is the price that was published when the order process was completed (which includes the delivery of credit card information). If the prices were updated before the order process was completed, the customer will be charged according to the updated prices.
13. The website management may offer promotions, benefits and discounts on the website. The website management may at any time stop these promotions, benefits and discounts, replace or change them, without the need to give any prior notice.
14. The terms of use of the website apply to the use of the website and the services included in it using any computer or other communication device (such as a cell phone, PDAs of various kinds, etc.). They also apply to the use of the website whether through the Internet, or through any network or other means of communication.
15. When updating the shopping basket, the company reserves the right to send a reminder to the customer about the abandoned basket, by sending an email to the entered address.

Making orders through the website
1. The site management will not make any use of the customer’s information, except in accordance with the site’s privacy policy and is an integral part of these terms of use and purchase.
2. Upon placing the order by the customer, the company will check the credit card details, and upon approval of the order by the credit companies, a notification will be sent to the customer that the transaction has indeed been approved.
3. The details of the order as entered by the customer in the order form and the registration of the transaction in the company’s computers will be conclusive and final proof of the correctness of the course of action.
4. In the event that the transaction was not approved by the credit company, the person performing the operation will receive an appropriate notification of this and will be required to provide another means of payment.
5. Confirmation of the purchase operation is conditional on the fact that the product is indeed present in the company’s stock at the time of the order. But if it is not specified, that the product is not in stock and the product was not downloaded from the website until the order was placed, the company will not be obligated to sell the product, and the buyer will not have any claim and/or claim in this regard for any type of damage, whether direct damage or indirect damage that caused to the buyer and/or third party. The aforementioned is subject to the fact that the management of the site will return to the customer any amount she paid if she did pay the company and/or the company cancels the charge if it was made. It should be emphasized and clarified that there may be situations in which, although a certain item is shown on the website as being in stock, it is actually not in stock and cannot be delivered – in these situations the transaction will be canceled and the customer will not have a claim in this regard, subject to the return of the amount paid to the company by the customer.
6. Each customer will be entitled to order a product and choose a requested destination for delivery by updating the requested destination on the order form – but the last delivery destination updated by the customer will be saved in the company’s database as the customer’s requested destination.
7. It will be emphasized that the company will have the right not to approve a customer’s order for any reason and at its sole discretion, such as in cases where: after the details have been provided, the required documents have been approved and the customer’s consent to the terms of use and the privacy policy has been given, the website management may, but is not required to, present or send to the customer Updates via email. In general, this includes content updates, information about its services and products, as well as the services and products of others, promotions, innovations on the website, as defined in section 30a. to the Communications Law (Bezeq and Broadcasting), 1982.
• If during registration on the website incorrect details were intentionally provided
• If an act or omission has been committed, which harms or may harm the website or the management of the website, or any third parties, including the customers, employees and suppliers of the management of the website
• If the website services were used to commit an act considered illegal according to the laws of the State of Israel or to enable, facilitate, assist or encourage the commission of such an act
• If the terms of this agreement, the terms of one of the binding documents or the terms of any other online service offered by the website have been violated
• If there is a financial debt to the company or companies related to us and the debt has not been repaid, despite

that the deadline for payment has passed
• If the customer’s credit card has been blocked or restricted for use in some way
8. After the payment details have been entered on the payment page, a confirmation will be sent via e-mail about the receipt of the order details. This confirmation does not obligate the website management to deliver the products, and it only indicates that the order details have been received by the website management.
9. If it turns out that the customer’s credit card is not valid, or that the credit card company does not honor the transaction, or that PayPal (or any other available electronic wallet service) does not honor the charge, or that the requested product is not in the company’s stock, the website management will contact with the customer to complete or cancel the transaction.
10. When paying with a PayPal account, the customer will be asked to enter the details of her existing account on the PayPal website, or she can choose to open a PayPal account quickly. If the customer decided to pay using a PayPal account, the company will be able to charge the payment for the products only after receiving confirmation from PayPal. The use and acceptance of the authorization is subject to the terms of use and the privacy policy of PayPal, not of the website.

Transaction cancellation and product return/exchange policy
1. What is stated in this section is subject to the Consumer Protection Law 1981 (hereinafter: the Law).
2. It is up to the orderer (and not the recipient) to cancel the order made in each of the cases and under the conditions below:

The item has not been used / no more than 48 hours have passed since receiving the package.

Cancellation fee due to regret: 5%

The customer will bear the shipping costs.

• Any credit will be transferred to the credit card on which the order was made only, and in accordance with the credit company’s schedules.

• There is a refund option in Bit

• Canceling the order before the product is sent to the customer will not result in an additional charge, and the customer will be refunded the money she paid for the transaction

When choosing a cash payment – if the customer wishes to cancel the transaction after the shipment has left for him, he will have to pay the shipping fees indicated in the order.

Replacing the products:

The products can be exchanged after 14 days from the moment of receiving the package according to the company’s system records,

The customer will bear the shipping costs – NIS 30 for one side

Financial credit will be given according to what is stated in the law
• In case of cancellation of a transaction after the product has been sent to the customer and after receiving the goods, a monetary credit will be given for the item only – the shipping cost is at the customer’s expense.

The items must be returned in their original packaging, which includes a jewelry box, a shipping box, and all accompanying products in accordance with the branding period and in general

If the package arrived without one of the items mentioned above – a nominal amount will be deducted from the refund (between NIS 10-25 at most)

A refund will only be given if the customer contacts the return of the products within 48 hours of receiving the package.

In the refund, a discount of about 5% of the total transaction or 100 NIS (whichever is the cheapest) will be made.

The credit will be given on the condition that the item is returned without use and/or defect and/or damage – in the case box and as received.

If the product was returned other than as mentioned in this section, the orderer will not be credited (neither a monetary credit nor a credit voucher).
• The company has the sole discretion regarding the condition of the returned goods.
• You can return the item – unused, in its original packaging – within 14 days of receiving it.

3. Refunds will not be given for items for which full monetary consideration has not been paid, such as promotions or gifts.

4. No exchange will be given for items that the customer received as a gift.

5. How to return the items – the customer will send the item back to the company by Israel mail – regular / registered / courier and will bear the cost of shipping. Also, there is no warranty for the shipment that came out on behalf of the customer. (We recommend sending by registered mail for package tracking purposes)

Supply and deliveries
1. The delivery of the products to the buyers is carried out through a courier on behalf of the company (a courier to the customer’s home) within the delivery time promised in the sale (3-5 business days – excluding Friday and Saturday).
2. The amount of the shipping fee will appear at the end of the order process under the items the customer has chosen to purchase and will be charged when the order is placed. In the case of a payment transaction, shipping fees may be charged as part of the first payment.
3. The company undertakes to pack and ship the orders within 3 business days to the requested destination (except for custom-made items whose preparation takes between 7-14 business days from the day the order is placed).
4. Shipping times – central cities up to 3 business days. Eilat / settlements / kibbutzim / settlements – up to 7 business days.
5. If the delivery address is in localities where courier mail does not reach, we will contact you to coordinate a new address.
6. The company cannot take responsibility for delays of the various shipping companies.
7. Deliveries to all parts of the country.
8. The delivery dates listed above do not apply to items that are out of stock and that are custom made.
9. The order will be delivered after the purchase process has been completed, provided that the reception of the order was done within the time frame of the transaction as defined on the requested product page, provided that the customer owns a valid credit card that can be debited and settled in Israel, and provided that the credit card company that issued it has approved the transaction carried out.

Company responsibility
1. The company and/or the management of the website and/or anyone on their behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user and/or the surfer and/or the inviter and/or to a third party, as a result of using or purchasing through the website , not according to these regulations – whatever the cause of the claim may be – including loss of income and/or loss of profit caused by any reason whatsoever, in which case the company reserves the right to cancel the specific order.
2. If a pen error was made in the description of the item, this will not bind the company and/or the website management.
3. The images of the items on the website are for illustration purposes only and there may be differences between the images displayed on the website, some or all, and the actual items sold.
4. In any case, the company will not bear any responsibility that exceeds the value of the item purchased, as well as any damage that is not direct and/or consequential damage.
5. The company is not responsible for the use made by the customer and/or the orderer that is not in accordance with the company’s instructions.
6. The website management will not be responsible for delays in the delivery of the items as a result of events beyond its control, such as malfunctions, delays, strikes, natural disasters, malfunctions in the computer system or in the telephone systems that will harm the completion of the purchase process or malfunctions in the electronic mail service.
7. The website administration will do its best

Its ability to deliver quality products at the requested time. If the customer believes that the products she purchased through the site or the services have any defect, she is invited to contact the customer service and the site management will handle the request as soon as possible.

8. The warranty does not include tear

Copyright
1. All intellectual property rights, including copyrights, models, methods and trade secrets, are the property of the company only. These rights apply, among other things, to the data on the website, including the list of products, the description and design of the products and any other detail related to them.
2. Do not copy, reproduce, distribute, sell, market and translate any information from the website, including trademarks, images and texts, etc., without obtaining the company’s prior written permission.
3. You may not make any commercial use of the data published in the database, the list of products appearing in it or other details published in it, without obtaining the prior written consent of the website management.
4. Do not use any data that is published for the purpose of presenting it on the website or any other service, without obtaining the consent of the website management in advance and subject to the terms of that consent (if given).

5. All verbal content, icons (ICONS) any information and/or display appearing on the website, including graphics, design, verbal presentation, trademarks, logos including their editing and presentation on the website, are the sole property of the company and the owners of the company.
6. The website services must be used for legal purposes only.
7. Do not copy and use, or allow others to use, in any other way the contents of the website, including on other websites, electronic publications, print publications, etc., for any other purpose.
8. Do not run or allow to run any computer application or any other means, including programs of the type Crawlers, Robots, etc., for the purpose of searching, scanning, copying or automatically retrieving content from the website. In this rule, you may not create and do not use the aforementioned means to create a compilation, collection or database that will contain content from the website.
9. Content from the site must not be displayed in a frame, visible or hidden.
10. Content from the website may not be presented in any way whatsoever – including through any software, device, accessory or communication protocol – that changes their design on the website or removes any content from them, in particular advertisements and commercial content.

maintaining confidentiality
1. The company takes common precautions in order to maintain, as much as possible, the confidentiality of the information. In cases beyond the company’s control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, direct or indirect, caused to the customer, if this information is lost and/or used unauthorizedly.
2. The company undertakes not to make use of the information provided to it by the customers except in order to enable the purchase in the virtual store and in accordance with all laws.
3. The company does not store credit card numbers on its computers.
4. In order to clear online, the company makes use of a third-party company (“Isharchart – Green Invoice”) and transfers the customer’s credit information to it. The company is secured at the highest level of security and complies with the PCI DSS Level 1 standard.
5. The site supports a variety of payment methods: credit cards Visa, Mastercard, Leumi Card, American Express, Diners, and bank transfer through MSAB by bank standing orders.