introduction • Welcome to the tahany.co.il website (hereinafter: “the website”). • What is stated in these regulations in the female language is for convenience only and the regulations refer to members of both genders equally. • The purchase through the website is subject to the conditions detailed in these regulations. You are requested to read these regulations in full and carefully. • The mere purchase of the product on the website will constitute a declaration by the customer that he has read the instructions of this regulation, understood them and agreed to them. • Business days are weekdays, Sunday through Thursday, and do not include Friday, Saturday, holiday eves and holidays. general 1. The site is used as a virtual store for the sale of fashion products and is owned by the company. 2. For any question and/or clarification and/or inquiry, you can contact the company’s customer service directly 3. These regulations are the legal basis for bookings and browsing the website and it is the only one that regulates the relationship between the company and the user browsing the website and/or ordering through the website. 4. Anyone who makes an order and/or purchase through the website declares that upon performing the action she read these regulations, that she agrees to all the provisions and conditions of these regulations, and that she or anyone on her behalf will not have any claim and/or demand and/or claim against The site and/or the company and/or the management of the site and/or the company and/or any of its directors and/or employees, in all matters relating to the provisions and conditions of these regulations. 5. The company reserves the right to change the regulations from time to time at its sole discretion and without the need to give notice and/or advance notice. 6. The prices of the products include VAT according to the law. 7. The company’s computer records only, regarding the actions carried out through the website, will be prima facie evidence of the correctness of the actions. 8. The images of the products displayed on the website are for illustration purposes only and do not obligate the website administration at all. It is also agreed and clarified that the company will try to do its best to present its customers with pictures that are as accurate as possible. 9. The company does not undertake to keep stock of all the models whose photos appear on the website. 10. The company does its best to ensure that the information presented on the website is the most complete and accurate information, but it will be clarified that, in good faith, inaccuracies or errors may appear in it and the company will not bear any responsibility arising from or related to them. 11. All prices on the website appear on the products and are quoted in new shekels. The prices include VAT, if it is applicable by law, and do not include shipping fees. 12. The site management may update the prices of the products on the site and the shipping rates from time to time and without the need for prior notice. The valid price in relation to the order placed is the price that was published when the order process was completed (which includes the delivery of credit card information). If the prices were updated before the order process was completed, the customer will be charged according to the updated prices. 13. The website management may offer promotions, benefits and discounts on the website. The website management may at any time stop these promotions, benefits and discounts, replace or change them, without the need to give any prior notice. 14. The terms of use of the website apply to the use of the website and the services included in it using any computer or other communication device (such as a cell phone, PDAs of various kinds, etc.). They also apply to the use of the website whether through the Internet, or through any network or other means of communication. 15. When updating the shopping basket, the company reserves the right to send a reminder to the customer about the abandoned basket, by sending an email to the entered address. Making orders through the website 1. The site management will not make any use of the customer’s information, except in accordance with the site’s privacy policy and is an integral part of these terms of use and purchase. 2. Upon placing the order by the customer, the company will check the credit card details, and upon approval of the order by the credit companies, a notification will be sent to the customer that the transaction has indeed been approved. 3. The details of the order as entered by the customer in the order form and the registration of the transaction in the company’s computers will be conclusive and final proof of the correctness of the course of action. 4. In the event that the transaction was not approved by the credit company, the person performing the operation will receive an appropriate notification of this and will be required to provide another means of payment. 5. Confirmation of the purchase operation is conditional on the fact that the product is indeed present in the company’s stock at the time of the order. But if it is not specified, that the product is not in stock and the product was not downloaded from the website until the order was placed, the company will not be obligated to sell the product, and the buyer will not have any claim and/or claim in this regard for any type of damage, whether direct damage or indirect damage that caused to the buyer and/or third party. The aforementioned is subject to the fact that the management of the site will return to the customer any amount she paid if she did pay the company and/or the company cancels the charge if it was made. It should be emphasized and clarified that there may be situations in which, although a certain item is shown on the website as being in stock, it is actually not in stock and cannot be delivered – in these situations the transaction will be canceled and the customer will not have a claim in this regard, subject to the return of the amount paid to the company by the customer. 6. Each customer will be entitled to order a product and choose a requested destination for delivery by updating the requested destination on the order form – but the last delivery destination updated by the customer will be saved in the company’s database as the customer’s requested destination. 7. It will be emphasized that the company will have the right not to approve a customer’s order for any reason and at its sole discretion, such as in cases where: after the details have been provided, the required documents have been approved and the customer’s consent to the terms of use and the privacy policy has been given, the website management may, but is not required to, present or send to the customer Updates via email. In general, this includes content updates, information about its services and products, as well as the services and products of others, promotions, innovations on the website, as defined in section 30a. to the Communications Law (Bezeq and Broadcasting), 1982. • If during registration on the website incorrect details were intentionally provided • If an act or omission has been committed, which harms or may harm the website or the management of the website, or any third parties, including the customers, employees and suppliers of the management of the website • If the website services were used to commit an act considered illegal according to the laws of the State of Israel or to enable, facilitate, assist or encourage the commission of such an act • If the terms of this agreement, the terms of one of the binding documents or the terms of any other online service offered by the website have been violated • If there is a financial debt to the company or companies related to us and the debt has not been repaid, despite that the deadline for payment has passed • If the customer’s credit card has been blocked or restricted for use in some way 8. After the payment details have been entered on the payment page, a confirmation will be sent via e-mail about the receipt of the order details. This confirmation does not obligate the website management to deliver the products, and it only indicates that the order details have been received by the website management. 9. If it turns out that the customer’s credit card is not valid, or that the credit card company does not honor the transaction, or that PayPal (or any other available electronic wallet service) does not honor the charge, or that the requested product is not in the company’s stock, the website management will contact with the customer to complete or cancel the transaction. 10. When paying with a PayPal account, the customer will be asked to enter the details of her existing account on the PayPal website, or she can choose to open a PayPal account quickly. If the customer decided to pay using a PayPal account, the company will be able to charge the payment for the products only after receiving confirmation from PayPal. The use and acceptance of the authorization is subject to the terms of use and the privacy policy of PayPal, not of the website. Transaction cancellation and product return/exchange policy 1. What is stated in this section is subject to the Consumer Protection Law 1981 (hereinafter: the Law). 2. It is up to the orderer (and not the recipient) to cancel the order made in each of the cases and under the conditions below: The item has not been used / no more than 48 hours have passed since receiving the package. Cancellation fee due to regret: 5% The customer will bear the shipping costs. • Any credit will be transferred to the credit card on which the order was made only, and in accordance with the credit company’s schedules. • There is a refund option in Bit • Canceling the order before the product is sent to the customer will not result in an additional charge, and the customer will be refunded the money she paid for the transaction When choosing a cash payment – if the customer wishes to cancel the transaction after the shipment has left for him, he will have to pay the shipping fees indicated in the order. Replacing the products: The products can be exchanged after 14 days from the moment of receiving the package according to the company’s system records, The customer will bear the shipping costs – NIS 30 for one side Financial credit will be given according to what is stated in the law • In case of cancellation of a transaction after the product has been sent to the customer and after receiving the goods, a monetary credit will be given for the item only – the shipping cost is at the customer’s expense. The items must be returned in their original packaging, which includes a jewelry box, a shipping box, and all accompanying products in accordance with the branding period and in general If the package arrived without one of the items mentioned above – a nominal amount will be deducted from the refund (between NIS 10-25 at most) A refund will only be given if the customer contacts the return of the products within 48 hours of receiving the package. In the refund, a discount of about 5% of the total transaction or 100 NIS (whichever is the cheapest) will be made. The credit will be given on the condition that the item is returned without use and/or defect and/or damage – in the case box and as received. If the product was returned other than as mentioned in this section, the orderer will not be credited (neither a monetary credit nor a credit voucher). • The company has the sole discretion regarding the condition of the returned goods. • You can return the item – unused, in its original packaging – within 14 days of receiving it. 3. Refunds will not be given for items for which full monetary consideration has not been paid, such as promotions or gifts. 4. No exchange will be given for items that the customer received as a gift. 5. How to return the items – the customer will send the item back to the company by Israel mail – regular / registered / courier and will bear the cost of shipping. Also, there is no warranty for the shipment that came out on behalf of the customer. (We recommend sending by registered mail for package tracking purposes) Supply and deliveries 1. The delivery of the products to the buyers is carried out through a courier on behalf of the company (a courier to the customer’s home) within the delivery time promised in the sale (3-5 business days – excluding Friday and Saturday). 2. The amount of the shipping fee will appear at the end of the order process under the items the customer has chosen to purchase and will be charged when the order is placed. In the case of a payment transaction, shipping fees may be charged as part of the first payment. 3. The company undertakes to pack and ship the orders within 3 business days to the requested destination (except for custom-made items whose preparation takes between 7-14 business days from the day the order is placed). 4. Shipping times – central cities up to 3 business days. Eilat / settlements / kibbutzim / settlements – up to 7 business days. 5. If the delivery address is in localities where courier mail does not reach, we will contact you to coordinate a new address. 6. The company cannot take responsibility for delays of the various shipping companies. 7. Deliveries to all parts of the country. 8. The delivery dates listed above do not apply to items that are out of stock and that are custom made. 9. The order will be delivered after the purchase process has been completed, provided that the reception of the order was done within the time frame of the transaction as defined on the requested product page, provided that the customer owns a valid credit card that can be debited and settled in Israel, and provided that the credit card company that issued it has approved the transaction carried out. Company responsibility 1. The company and/or the management of the website and/or anyone on their behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user and/or the surfer and/or the inviter and/or to a third party, as a result of using or purchasing through the website , not according to these regulations – whatever the cause of the claim may be – including loss of income and/or loss of profit caused by any reason whatsoever, in which case the company reserves the right to cancel the specific order. 2. If a pen error was made in the description of the item, this will not bind the company and/or the website management. 3. The images of the items on the website are for illustration purposes only and there may be differences between the images displayed on the website, some or all, and the actual items sold. 4. In any case, the company will not bear any responsibility that exceeds the value of the item purchased, as well as any damage that is not direct and/or consequential damage. 5. The company is not responsible for the use made by the customer and/or the orderer that is not in accordance with the company’s instructions. 6. The website management will not be responsible for delays in the delivery of the items as a result of events beyond its control, such as malfunctions, delays, strikes, natural disasters, malfunctions in the computer system or in the telephone systems that will harm the completion of the purchase process or malfunctions in the electronic mail service. 7. The website administration will do its best Welcome to the tahany.co.il website (hereinafter: “the website”). The site operator respects the privacy of the users on the site that he manages and operates, the terms of this document constitute, among other things, the site operator’s policy regarding the protection of privacy, and he undertakes towards the user to comply with this policy The purpose of the policy is to explain the practices of the website operator in relation to the privacy of the website users, and how the website operator uses the information provided to him by the users or collected by him when using the website Use of the site indicates your agreement to these terms The terms are worded in the masculine language for convenience only and of course refer to women as well These terms apply to the use of the website and the services included in it through any communication device (such as a cell phone, PDA, etc.) Providing your details when purchasing on the website: Each user who makes a purchase will be required to enter details, among others: e-mail, personal details including phone, first and last name, address, city and credit information. You must provide only correct, accurate and complete details and you hereby confirm the correctness of the details you provided. The data you provided will be saved by the website operator. Incorrect details and/or failure to provide all the required details may prevent you from using the purchase services on the website Website information security: The website operator ensures to respect the privacy of the users and operates security systems to secure the information provided by them Despite the information security efforts, there is no absolute certainty that the information will not be disclosed in the event of a hack into the site’s systems or servers The user agrees that the site operator will not bear any responsibility for the disclosure of the information in any case of hacking into the site’s systems or its servers, the user waives any demand, claim or claim against the site operator because of this Databases and use of information by the website operator: The website operator may keep in its databases information provided by the user. The collected data will be stored in the website operator’s database and under his responsibility. The website operator will be entitled to use the information subject to this privacy policy or according to the provisions of any law The information collected will be used for the purpose of providing the services requested by the user, including and in order to: enable the use of various services on the website, improve and enrich the services and content offered therein, change or cancel existing services and content, for the purpose of purchasing products and services on the websites – including publishing information and content and to adjust the The ads that will be displayed when visiting the site for the user’s areas of interest and for the purpose of analyzing and providing statistical information to third parties, including advertisers Electronic mail: The website operator may send the user from time to time through the means of communication available to him, including by e-mail and/or by SMS and/or by means of burst messages (notifications) information about his services, as well as marketing and advertising information – both information that he himself will publish and information to be sent on behalf of other advertisers, whether sent by the website operator or whether sent by other advertisers. Such information will be sent to the user, in accordance with the law, if he has given consent expressly to this end, and at any time he may withdraw his consent and stop receiving it by contacting the company’s customer service and/or by contacting the company’s e-mail. The user hereby agrees and confirms that he will not have any claim or claim against the website operator for the use of his information in accordance with the above. Providing information to a third party: The website operator will be entitled to allow access to the information in the databases and/or to transfer the information to any third party according to the type of services and/or orders as mentioned and for the purpose of operating, developing and improving the website and the services therein The website operator will be entitled to contact the user himself and/or through someone on his behalf, as well as transfer the information to any third parties so that they can contact the user and offer him additional services and/or products as mentioned According to the Privacy Protection Law, 1981, every person has the right to review the information about him that is held in a database. A person who reviewed the information on it and found that it is not correct, complete, clear or updated, may contact the owner of the database with a request to correct the information or delete it if necessary In addition to the above, the website operator will not transfer your personal details and the information collected about your activity on the website to third parties except in the cases listed below If you purchase products and services from third parties who offer them for sale through the website, these third parties will be given the information they need to complete the purchase process. In case of violation of the terms of use of the site If you perform on the sites, actions that are contrary to the law and any law If a court order is obtained ordering you to hand over your details or information about you to a third party In the event that the website operator sells or transfers in any form the activities of the websites to any corporation – as well as in the event that it merges with another body or merges the activities of the websites with the activities of a third party, provided that this corporation accepts the provisions of this privacy policy towards you. Collection of information from a third party: We collect information when you visit or use third-party websites and applications that use the website. This information includes information about the websites and applications you visit, your use of services on the website, and information that the developer or publisher of the application or website provides to you or us Collection of information by a third party: When using the website, the website operator will be allowed to use third-party software in order to provide content, services and/or as part of additional functions When using the website, the user confirms that these third-party software will be allowed to collect the aforementioned information The website operator will be entitled to transfer any non-personally identifiable information about the user collected by him to his business partners (including advertisers on the website), in order for them to adapt for the user ads and content that will be presented to him when visiting various websites and applications to his areas of interest and/or to a gender or age group and / or to his place of residence. Also, the user declares that he hereby agrees that the website operator’s business partners (including advertisers) will be allowed to collect such non-identifying information about him independently. Cookies: The user declares that he knows that the site operator uses “cookies” for its regular and proper operation, including to collect statistical data about its use, to verify details, to adapt the site to his personal preferences and information security needs. It is possible that some of the ads you view while visiting