Common questions

The site is secured with a high level of security and data privacy. and do not save the credit information of the users. Also, in order to increase the security of your account, we recommend that you keep your user information and password confidential, refresh it often and be careful not to give it to anyone.

How do I use the coupon code I received? The coupon code you received must be entered in the designated place during the payment phase. You cannot redeem more than one coupon code per purchase.

Did you find the item you are interested in buying? Choose the color and size that suits you,
Add the item to the shopping cart by clicking the Add to Cart button
To continue to the checkout, go to your shopping basket where you can see all the items you have added.
To pay, click on the “Proceed to payment” button. On the payment screen, you must enter the delivery address, fill in your credit card information and choose your preferred delivery method: delivery with a courier to your home, collection from one of the chain’s branches. After filling in all the details, click on the “Payment” solution and the shipment is on its way to you.

You can buy as a guest and you can register and connect,
As registered users, you can save favorite items, your shipping addresses, credit card details, track your order history and keep up to date with the most valuable items and promotions.

Since we offer home delivery up to 3 business days, we start packing the items you ordered immediately. If you want to cancel the order, please contact our customer service. Our customer service is available every day of the week between 10:30 a.m. and 4:00 p.m., except Friday, by WhatsApp at 050-5260244 or via the email [email protected]. If you order at night and want to cancel the order, write us an email, the email will be answered by our customer service in the morning.
Products purchased under “special sale” conditions (for example 1+1, 3 for NIS 100) and/or with benefits, will be returned according to the same purchase conditions (with the return of all products), as long as only some of the products are returned, the refund and/or the credit ( as the case may be) will be given in accordance with the relative discount rate actually given for the product, at the time of purchase.

It is possible to exchange an item through Hoazp (with a return charge for the delivery).
Details can be returned up to 14 days from the order in one of the chain’s branches with the invoice.
And the return will only be possible if the product arrives intact.