Welcome to the tahany.co.il website (hereinafter: “the website”). Browsing and use of the website are subject to the conditions detailed in these regulations. The website is operated by “Tahani Group Ltd” PO Box 51-6445186 (hereinafter: “Tahani Pashin”). All terms and conditions must be read very carefully, before using the site, as they constitute a binding agreement between you and “Tahani Pashin”. introduction: 1. The store is used as an electronic store for the purchase of products by the internet surfing public in Israel. 2. A prerequisite for the validity of the purchase is the credit card company’s approval of the transaction and the payment. 3. The provisions of these regulations will apply to any use and purchase made by you at this store, the regulations constitute a binding contract between you and the store, for all intents and purposes. 4. You are requested to read these regulations in full and carefully, as a prerequisite for entering into a contract between the parties. 5. Browsing the store and/or purchasing the product and/or service offered for sale therein, constitutes your agreement to accept and act according to the provisions of the regulations, therefore if you do not agree to part and/or all of the terms of these regulations, you are requested not to make any use of the store. 6. The use of the masculine language in the regulations is done for convenience reasons only and wherever in these regulations the masculine language is used, it is also meant to be female by implication. 7. The sale is not intended for wholesale sale. Those eligible to participate in sales on the website: Any user who complies with the cumulative conditions detailed below may register on the website in order to request purchases: 1. The user is qualified to perform binding legal actions. If you are a minor (under the age of 18) or you are not entitled to perform legal actions without the permission of a guardian, your use of the website will be seen as if you have received the permission of the guardian. 2. The user has a valid Israeli identity card or a legally incorporated and registered corporation in Israel. 3. The user has a valid Israeli or international credit card, issued in Israel by one of the credit card companies. 4. The user has an e-mail box on the Internet and has an address in Israel. The products offered on the site: 1. For each product or service offered for sale, a “sales page” is displayed, the sales page includes the name of the product or service offered for sale, the price or service offered for sale, the shipping price and the price including shipping fees. 2. The images shown on the website are for illustration purposes only. Sales methods in the store: 1. The store presents a list of products including all the details about the product or service offered for sale and the price as determined in advance, the sale through the website is until the stock in the warehouse of the website store is exhausted. 2. Completion of the sale procedure is conditional on confirmation and verification of the transaction by telephone and/or via e-mail of the participant within 24 hours from the date of placing the order, as well as on the fact that the requested product is in stock in the online store warehouse at the time of completion of the sale procedure. How to participate in sales: 1. Entering all the details is a prerequisite for making the sale, after filling in all the details the participant becomes an “action maker”. In order to ensure that the order is made quickly, efficiently and without problems, it is necessary to provide all the details accurately. 2. The operator of the operation will be charged for the cost of the product or service he ordered, through the credit card, after the transaction has been approved by the credit companies. 3. A customer requesting self-collection will be charged the full amount of the order (it is not possible to reserve a product without full payment). 4. The details as entered on the registration page as well as the registration of the transaction on the store’s computers will be conclusive evidence of the correctness of the actions. 5. Submitting false information is a criminal offense and the person who does so is subject to criminal and civil legal proceedings. 6. In the event that the transaction was not approved by the credit companies, the operator of the operation will receive an appropriate notification within 96 hours, according to which the operator of the operation will be required to establish a telephone contact with the store’s customer service center in order to arrange the approval of the transaction with the credit companies. In the aforementioned case, the counting of days regarding the delivery dates will begin from the date of approval of the transaction by the credit card companies. If the operator did not take action to arrange the approval of the transaction within 7 days from the date of receipt of the notification of non-approval of the transaction by the credit companies, the store and/or the suppliers will consider the transaction as canceled. Product return policy – product return and/or order cancellation: Any complaint and/or handling of the problem should be done through a contact on the Tehani Pashin website and not through a Tehani Pashin store. An orderer who applies through the Tahani Pashin store is aware that his application will not necessarily be answered and/or processed since it is only collection points. Cancellation of a transaction will be done according to the provisions of the Consumer Protection Law, 1981 (hereinafter: “the Law”). Or, alternatively, exchange the product for an alternative product of equivalent value or a monetary credit, all as detailed below: Cancellation of the transaction within one hour of completing the order for the items On the website and before the delivery of the item – it will be done by means of a telephone cancellation message to the customer service on the website. Under the aforementioned circumstances, the user will be entitled to receive a full refund of the payment (including for the shipping fees, to the extent that they were collected). If the item was received by the user when it was damaged, or when the actual item differs from the specifications presented on the website, then the user may cancel the transaction by returning the product to the Tehani Pashin store and/or by shipping it to the website address free of charge. In any case, returning the product, replacing it with another product or receiving a monetary credit will be subject to the following conditions: A refund in case of transaction cancellation will be made by crediting the credit card where the transaction was made within 14 days of receiving the request to cancel the transaction and the returned item. The replacement of the item with another product or its return against receiving a monetary credit will be done on the website only, in accordance with the general exchange policy practiced at Tahani Pashin, as updated from time to time, within 14 days from the date of receipt of the product by the user and provided that the product is not used. In any case where the item is out of stock, the website management may cancel the transaction or offer a replacement item, but without detracting from the above, the website management will not be responsible for any damage caused to the user directly or indirectly, including but not limited to, a case where the user is forced to purchase the item at the price higher elsewhere. Delivery of the products: 1. The store will arrange for the delivery of the product or service purchased on the website, to the address as typed on the registration page, within the time specified on the product’s sales page, unless expressly stated otherwise. 2. The store will work to deliver the product and/or service in accordance with the delivery conditions stated on the sales page, and You are subject to full payment via credit card. 3. The store will not be responsible for a delay in delivering the product in the following cases: 3.1 Force majeure and without prejudice to the generality of the above, war, hostilities, state of emergency and natural disasters. 3.2 Strike at suppliers of services or goods necessary for the production and/or transportation of the products. 3.3 Any reason beyond the company’s control. 4. In the areas with limited access in terms of the courier company, the store and/or the supplier will be allowed to deliver the products to the customers in a nearby and acceptable place and this in advance coordination with the customer. 4.1 There is a different rate for deliveries to distant destinations such as: the settlements of Arava, Eilat, Kiryat Shmona, the Golan Heights, etc., the rate will be given by phone after the purchase according to the type of package. 4.2 Shipments to move to the green line, their delivery time can reach up to 10 business days. 5. The delivery times of the products and/or services as indicated on the sales page include only business days, that is, Sunday-Thursday excluding Friday, Saturday, holiday evenings and holidays. 6. It is possible to carry out self-collection of the products at one of the company’s branches, the customer will arrive at one of the company’s branches only after prior coordination or after receiving a text message to Ash’s mobile phone notifying of the product’s arrival at the selected branch. 7. The delivery of the products is to the home by a courier company or to the post office closest to the customer’s home by registered mail as detailed in the order. 8. The term transportation and delivery in these regulations mean: all the necessary actions from the moment the product is received in the supplier’s warehouse until it is actually delivered to the customer. These actions include receiving, sorting, packing, marking, shipping, delivery and safe. 10. In some cases it is possible that a product appearing on the website is out of stock in the online store. In this case the customer is contacted. The customer will not be charged and the order will be cancelled. Shipments: 1. The shipping fee will be paid by the customer as part of the payment for the product if there is a shipping fee. 2. The customer will be allowed to pick up the product directly from the company’s branches after checking that the product is indeed in the branch’s inventory or receiving a text message to the mobile phone to come and pick up the order. 3. It is agreed that in case of collection by the customer, no shipping fees will be charged to the customer. Data Security : 1. The store takes common precautions in order to maintain, as much as possible, the confidentiality of the information. 2. Every transfer of a credit card number from the website is done encrypted according to the PCI DSS standard. In cases beyond its control or resulting from force majeure, the store will not be responsible for any damage of any kind, indirect or direct, caused to the customer or someone on his behalf, if this information is lost or reaches a hostile party and/or is used without authorization. 3. The store undertakes not to use the details of the customers registered on the website except for the needs of operating the website, and in order to enable the purchase. Our company undertakes: No information is passed on to a third party. Credit card information is not stored in the system. Commitment to comply with the Consumer Protection Law 1981 – 1981. The details of the customers registered on the website are not used except for the needs of operating the website or the possibility of removing captions or controlling the use of information (Amendment No. 40 to the Telecommunications Law (Bezeq and Broadcasting) 1982 – 1982). We undertake to act legally in the above contexts.